Frequently Asked Questions

Ordering and Shipping

Where do you ship from?

We ship from British Columbia, Canada within 1-2 business days.

How much is shipping?

Free shipping on orders over $100 CAD within Canada.

Do you ship to the USA?

Yes! Rates calculated at checkout.

How long to arrive?

Canada: 3-7 business days. BC/Alberta: 2-3 days. USA: 7-14 days.

Compatibility

How do I know which pads fit?

Use our Brake Finder tool on the homepage or check your caliper model number.

Not sure what brakes I have?

Email hello@loamgoat.com with a photo.

Sintered vs organic pads?

Sintered: Better wet performance, longer life. Best for PNW, e-bikes, aggressive riding.

Organic: Quieter, better modulation. Best for dry XC.

Will aftermarket pads void warranty?

No. Protected under consumer law.

Do pads include springs?

Yes! All orders include return springs.

How many pads per package?

2 pairs - covers front and rear.

Installation

Do I need to bed in new pads?

Yes! 20-30 gradual stops from moderate speed.

How often to replace?

When material is under 0.5mm or you notice reduced stopping power.

Returns

Wrong pads?

We exchange free if unused. Email hello@loamgoat.com

Satisfaction guarantee?

Yes! Contact us within 30 days.

Contact

hello@loamgoat.com - Response within 24 hours.