Lewis Warranty Terms & Conditions
As an authorized distributor of Lewis brakes and components, Loam Goat supports riders in handling warranty claims. All warranty coverage is provided under Lewis’s official manufacturer 3-year warranty.
What Counts as a Warranty Claim
Mechanical failures that occur under normal, intended use and are caused by:
- Errors in manufacturing
- Premature wear and tear of individual components
Covered mechanical items include:
- Lever body
- Lever
- Fixings and bolts
- Caliper
- Pistons
- Hoses
What You Can Expect
- We’ll work with you to fully understand the problem.
- Once confirmed, we’ll recommend replacement parts or components to fix the issue.
- Parts must be installed by you or a bike shop (shop labor costs are not covered).
- Warranty does not cover return shipping costs. All returns must follow our Return Policy.
What’s NOT Covered
- Any failure or damage from an accident, crash, or misuse
- Normal service parts such as bearings and oil seals
- Incorrect installation leading to premature wear, damage, or corrosion
How to Apply for a Warranty Claim
- Review the terms above.
- Have your original purchase invoice ready (must show date, customer name, and order number, warranty applies only to the original owner).
- Contact our team at support@loamgoat.com with:
- Your order number
- Detailed explanation of the problem
- Photos and/or video supporting your claim
We’ll respond within 48 hours:
- If not accepted, we’ll explain why and suggest next steps.
- If accepted, we’ll determine whether to send replacement part(s) or a full replacement product.
Crash Damage & Replacement Parts
Crash damage isn’t covered under warranty. That said, we know accidents happen, if you’ve gone down hard, reach out anyway.
If spare parts are available, we’ll help you purchase what you need to get back on the trail.
Email us directly: support@loamgoat.com