Lewis Warranty Terms & Conditions
As an authorized distributor of Lewis brakes and components, Loam Goat supports riders in handling warranty claims. All warranty coverage is provided under Lewis’s official manufacturer 3-year warranty.
What Counts as a Warranty Claim
Mechanical failures that occur under normal, intended use and are caused by:
- Errors in manufacturing
- Premature wear and tear of individual components
Covered mechanical items include:
- Lever body
- Lever
- Fixings and bolts
- Caliper
- Pistons
- Hoses
What You Can Expect
- We’ll work with you to fully understand the problem.
- Once confirmed, we’ll recommend replacement parts or components to fix the issue.
- Parts must be installed by you or a bike shop (shop labor costs are not covered).
- Warranty does not cover return shipping costs. All returns must follow our Return Policy.
What’s NOT Covered
- Any failure or damage from an accident, crash, or misuse
- Normal service parts such as bearings and oil seals
- Incorrect installation leading to premature wear, damage, or corrosion
How to Apply for a Warranty Claim
- Review the terms above.
- Have your original purchase invoice ready (must show date, customer name, and order number — warranty applies only to the original owner).
- Contact our team at support@loamgoat.com with:
- Your order number
- Detailed explanation of the problem
- Photos and/or video supporting your claim
We’ll respond within 48 hours:
- If not accepted, we’ll explain why and suggest next steps.
- If accepted, we’ll determine whether to send replacement part(s) or a full replacement product.
Crash Damage & Replacement Parts
Crash damage isn’t covered under warranty. That said, we know accidents happen — if you’ve gone down hard, reach out anyway.
If spare parts are available, we’ll help you purchase what you need to get back on the trail.
Email us directly: support@loamgoat.com